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How Chateau Retirement Communities Used Reverb’s Services to Improve Team Dynamics, HR Efficiency, and Company Culture
Chateau reached out to Reverb for help in a few areas. Using their People Operations, Coaching, and Leadership Development expertise, Reverb helped Chateau to increase HR efficiency, conduct succession planning, train their management team, and coach emerging leaders.
Chateau Retirement Communities works actively with residents to fulfill their promise to “live life on your terms.” During a goal planning session in the fall of 2018, Chateau recognized that they did not have the internal resources to provide objective HR consultation and identified two critical needs: 1) Streamline work done by their HR team and 2) Skill up their people managers to build stronger relationships between management and staff.while providing common language and tools for people leaders.
After identifying areas for improvement, Chateau, in order to stay true to their reputation of success and stability and their value of “leading with both the heart and the mind” reached out to Reverb.
Chateau was eager to find an objective third-party consultant to address the challenge of HR efficiencies. They first hired a Reverb People Ops consultant who quickly built rapport with their internal HR team. They conducted an HR Review “from compliance to culture” to help identify areas where Chateau could adopt best practices and automation. They also evaluated the need for additional resources.
In order to create an effective and engaging management training program, Chateau began working with a facilitator to design and deliver a series of workshops. They decided on four half-day sessions over a three-month duration to build solid manager fundamentals. Topics included the People Leader Mindset, Delegation & Performance Management, Building Strong Teams, and Personal Productivity.
Chateau also worked with a Reverb leadership coach to assist in their succession planning. Not only did the coach help clarify long-term goals, they also assisted in providing a new framework for leaders and led leadership teams through a series of half-day group sessions. Once this was completed, Chateau utilized Reverb’s coaching practice to support other emerging leaders.
After visiting Chateau’s three communities and interviewing over ten managers to learn what they needed from HR, the People Ops consultant identified opportunities and made recommendations for best practices, automation, and additional capacity. The manager training was a big hit. “Their personal experience as a manager, coupled with humor and an enviable talent to know and refer to each participant by name created a great environment.” The Chateau team re-engaged the facilitator months later to keep the training alive and looks forward to working with both consultants on future projects.
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